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Hosting customers in person is a great way to strengthen your rental store’s relationship with them. Here are some helpful tips for hosting a successful customer visit:

First Impressions are Key

Whether or not they are a potential or longstanding customer, a positive first impression is necessary to start a visit. A gift along with a welcome note upon their arrival is a nice gesture and starting point to showing them a VIP experience.

Planning & Logistics

Managing your customers visit from start to finish is a great way to build trust and loyalty. Make sure their travel arrangements are taken care of in advance, such as getting them from the airport to the hotel to the facility and back will alleviate any stresses after a long travel day.

Know Your Audience

Get to know your customers and their needs before arrival. Customizing the daily agenda to meet their needs will help get the most out of the visit and ensures that they are getting the full VIP treatment.

Provide Excellent Customer Service

Be engaging and transparent, encourage your customers to ask tough questions during their visit that you can address right away. This will help build trust in the company and will help strengthen their preference in the brand.

Have Some Fun

It is good to mix business with pleasure. All-day meetings and tours can be informative but draining.  Make sure you set aside time to host your customers in a more informal situation, whether it be a nice dinner and/or sightseeing popular local spots.

Learn from Your Customers

Ask questions on how you can improve our processes and what is working well for them. That way you can work on process improvements during the visit and leading up to the follow up.

Follow Up

Checking back in with your customers shortly after the visit will show them that you are indeed appreciative of doing business with them. It is important to track the number of sales after the visit to help you gauge on how to do future business with each customer.