Welcome to Ask Me Anything with the Genie Team on Data and How It Can Build Your Business! Tune in for a Special Announcement from Genie on January 29th at 10AM PST!
You can view the Q & A below from this event:
Q: What will I be able to see about my machine using your telematics solution?
A: Data shared through the Genie® Lift Connect™ telematics system varies by model/control system. For the more basic machines, the minimum data that will be available includes machine hours, location, and battery/fuel level depending on the type of machine. For our more sophisticated, CAN controlled machines, even more data will be available including hours, location, fuel level, battery level, charger information, fault codes and sensor data.
Q: What machine data will Genie be able to see about any Genie machine equipped with telematics?
A: Data shared through the Genie® Lift Connect™ telematics system varies by model/control system. Our self powered machines will provide, location, and battery/fuel level depending on the type of machine. For our CAN controlled machines even more data will be available including, hours, location, fuel level, battery level, charger information, fault codes and sensor data.
Q: What general functions will this telematics package have?
A: Genie® Lift Connect™ includes the following overall features:
– Remote machine monitoring – viewing data in near real time remotely
– Dashboards/Alerts to prioritize what to take action on
– Maintenance planning function where machines can be tied to Genie maintenance plans and alert when they are due for maintenance
– Reporting – View your fleet, monitor utilization, and alert
Q: What is the cost of the subscription after three years or the trial period?
A: The subscription for Genie® Lift Connect™ is included for three years with the purchase of a new machine. After three years the subscription is available for renewal. Feel free to contact us here https://www.genielift.com/en/about-genie/contact-us and we will put you in touch with your local Genie sales representative.
Q: What is the cost of the replacement parts for this?
A: Genie® Lift Connect™ telematics hardware comes with a 1 year warranty. Should you require a replacement part during your subscription, please contact our aftermarket parts department here: https://www.genielift.com/en/support/parts.
Q: Can I retrofit my non-new Genie products with this feature?
A: Yes! Retrofit kits will be available shortly after production. These kits will allow you to add Genie Lift Connect to your machines that are 2015 or newer as those machines are equipped with our telematics ready connector.
Q: What if I don’t need to use it on my machine, even if it’s on a new Genie machine that I purchase?
A: There are many benefits telematics can offer to provide efficiency and productivity to your rental business. Genie Lift Connect allows fleet managers to monitor their equipment utilization, identify machines approaching service intervals and remotely diagnose potential issues. A three year subscription to the Genie Lift Connect portal is included with the equipment.
Q: What will Genie do with this information?
A: Genie is always investing in ways to improve. The Genie Lift Connect program is a way that we can improve our service and support to our customers. The data will be used in a way that will allow us to improve our products and deliver enhanced service for our customers.
Q: How will having Genie telematics on my machine benefit my rental business?
A: Genie® Lift Connect™ is a comprehensive telematics program that provides a number of benefits to rental companies. Genie Lift Connect allows a rental company to identify where action needs to be taken, when it needs to be taken. Dashboards and reports will allow fleet managers to identify underutilized equipment and take action. Alert reports will allow service managers to better serve the end customer by potentially removing costly trips to a jobsite by being able to remotely diagnose issues. The Genie Lift Connect maintenance planner allows customers to tie their machines to the Genie maintenance plans and know when machines are coming due for service. This allows for better planning and an overall increase in operational efficiency. There are many benefits to Genie Lift Connect. Contact us here: https://www.genielift.com/en/about-genie/contact-us if you would like more information or a live demo.
Q: Why should I use Genie’s telematics system over another system or none at all
A: The Genie telematics system is focused on actionable information. We spent a lot of time with customers understanding their biggest operational challenges and then focused on providing data and information that addresses those concerns. Genie® Lift Connect™ focuses on providing the information to minimize fleet downtime. Fault codes, and charger information are two key differentiators that distinguish our program from others. This information allows fleet owners to take quick action and keep the fleet running efficiently.
Q: How can I get in touch with Genie, if I have a question about telematics on my machine?
Q: How simple is the interface for this system to use?
A: The Genie® Lift Connect™ interface is extremely intuitive. It provides a clear picture of an entire fleet but also allows for drilling into specific units based on the particular situation. Dashboards are available for alerts and maintenance to quickly identify areas requiring immediate attention and prioritization. The portal also has a great “help” feature that provides detail about each screen and feature. The Genie Lift Connect team is also here to help. For specific questions please contact AWP.LiftConnect@terex.com.
Q: Will this telematics solution be available on Genie machines outside of North America?
A: Yes, Genie® Lift Connect™ will be expanding outside of North America. Genie Lift Connect will be available for European customers late Q2 2019 and Australian customers late Q3 2019. Additional countries/regions will be available into 2020. Stay tuned for further updates.
Q: When will this system be available on new machines?
A: Genie® Lift Connect™ will be rolling out in production starting at the end of March and through April for the majority of our products. For specific questions regarding availability please contact your Genie Sales Representative
Q: Can LiftConnect be added to existing Genie machines that don’t have it?
A: Yes! Genie® Lift Connect™ retro-fit kits will be available shortly after production launch. These kits can be installed on machines going back to 2015 which was the launch of our telematics ready connector.
Q: What training is available for learning how to use your telematics system?
A: Thanks for your question. Training development is ongoing. The Genie® Lift Connect™ portal has an excellent help feature to walk you through the various features of the portal. We are also working to develop more interactive content to provide an even better experience. If you feel you need further training don’t hesitate to contact us at AWP.LiftConnect@terex.com.
Q: Will this monitor if the user does not connect their lanyard to the anchor point? Will it record when the operator trips the lift guard?
A: Thanks for your question. The Genie® Lift Connect™ system does not currently sense if a lanyard is attached or not. Where we have CAN based control systems, like our large booms over 80 feet, most of our new XC machines and our machines with plus 1 control systems (Z33, Z40 and Z60FE) we do report the secondary guard status. If you have more questions or would like a demo please contact us at AWP.LiftConnect@terex.com