The Value of a Qualified Aerial Equipment Service Technician
by Bob Bartley - Sr. Director of Product Support and Service Solutions On Nov 7, 2019, 03:00 AM
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Your aerial equipment fleet is a huge investment for your rental company, so it’s important that your service technicians are properly trained to perform the necessary maintenance and repair work needed to keep your investment up and running.
There are many benefits to having a qualified service technician on your staff. For instance, being able to make any needed repairs in-house helps to lower your operational expenses and allows you to get your machines out on rent. Also, having a qualified aerial equipment service technician on-hand helps you deliver immediate support to your customers, which minimizes their downtime.
Other benefits of having a qualified service technician on your staff include:
- High rental return on invested capital (rROIC)
Qualified service technicians are trained to understand the proper equipment and tools needed to get the job done right the first time. They can perform all the daily and longer service intervals maintenance tasks so you can get the maximum life from your equipment. From topping off fluids to replacing hydraulic hoses, your certified service technician can make repairs and have your machine back to rental-ready with minimal downtime.
With a qualified service technician, you will be more competitive in the equipment rental industry because your rental equipment will be readily available to your customers, helping your bottom line.
- Happier customers
A qualified service technician can help keep your customers happy by ensuring every machine that leaves on rental is in peak working condition. Your reputation is built on your customers' experience, so keeping them happy should be a top priority for your business.
And in the case when a machine does break down, you can offer options, like on-site troubleshooting or machine replacement, to get your customers back to work as soon as possible.
- Holds value
Qualified service technicians are taught to keep proper service and repair records for better value on your rental equipment. Not only will a well-maintained machine delivers a better return when it’s in your fleet, but also you can expect to get more when it’s time to sell.
When you decide to sell, buyers can trust the information provided by your qualified service technician and know they purchased a well-maintained high-quality machine.
- Safety first
Properly maintaining equipment ensures that each machine is on par when it goes out on rent and minimizes jobsite issues due to equipment failure. Best practices for safe use of aerial equipment starts at the shop with the service technicians
Qualified service technicians are trained to not only repair and maintain aerial equipment with minimal downtime but also to do preventative maintenance on issues that may arise in the future.
- Industry certifications required
Upcoming changes to the American National Standards Institute (ANSI) and Canadian Standards Association (CSA) will require that “qualified” persons inspect and maintain mobile elevating work platforms (MEWPs), in accordance with the manufacturer’s recommendations. Qualified individuals must possess a recognized degree, certificate, professional standing or extensive knowledge of aerial equipment.
Having your service technician properly trained and qualified will prepare you for the upcoming changes and keep you in compliance.
Get trained and qualified through Genie® Tech Pro™ Service Training program
To help you get your service technicians properly trained and qualified to work on your aerial equipment fleet, Genie provides a variety of education, support and solution options to fit your business needs. For instance, the Genie® Tech Pro™ Service Training program teaches basic aerial lift equipment technologies, including electrical systems, hydraulics, machine inspections and control systems for new service technicians. This program is offered both online and in-person. The online training portion is available 24/7/365 and compatible with many web browsers, so service technicians can train at their own pace, or at a location of choice.
The Genie Tech Pro Service Training program also offers courses specifically for working on boom lifts, scissors lifts and telehandlers for intermediate and advanced experience levels. Participants who successfully complete the Genie Tech Pro training program will have the ability to calibrate, adjust and troubleshoot with the aid of tools such as schematics, service manuals, laptop or table and connection software.
For more information about the Genie training programs, including Genie Tech Pro Online Service Training, visit http://www.genielift.com/en/service-support/training/index.html.