Service Minute: The Value of a Certified Aerial Equipment Service Technician


by Bob Bartley - Sr. Director of Product Support and Service Solutions On Dec 14, 2018, 03:00 AM

FEATURED - Service Minute

Your aerial equipment fleet is a huge investment for your rental company, so it’s important that your service technicians are properly trained to perform the necessary maintenance and repair work needed to keep your investment up and running.

There are many benefits to having a certified service technician on your staff. For instance, being able to make any needed repairs in-house helps to lower your operational expenses and allows you to get your machines out on rent. Also, having a certified aerial equipment service technician on-hand helps you deliver immediate support to your customers, which minimizes their downtime.

Other benefits of having a certified service technician on your staff include:

High rental return on invested capital (rROIC)

Certified service technicians are trained to understand the proper equipment and tools needed to get the job done right the first time. They can perform all the daily and longer service intervals maintenance tasks so you can get the maximum life from your equipment. From topping off fluids to replacing hydraulic hoses, your certified service technician can make repairs and have your machine back to rental-ready with minimal downtime.

With a certified service technician, you will be more competitive in the equipment rental industry because your rental equipment will be readily available to your customers, helping your bottom line.

Happier customers

A certified service technician can help keep your customers happy by ensuring every machine that leaves on rental is in peak working condition. Your reputation is built on your customers' experience, so keeping them happy should be a top priority for your business.

And in the case when a machine does break down, you can offer options, like on-site troubleshooting or machine replacement, to get your customers back to work as soon as possible.

Holds value

Properly maintaining equipment ensures that each machine is on par when it goes out on rent and minimizes jobsite issues due to equipment failure. Best practices for safe use of aerial equipment starts at the shop with the service technicians

Certified service technicians are trained to not only repair and maintain aerial equipment with minimal downtime but also to do preventative maintenance on issues that may arise in the future.

Industry certifications required

Service Minute: The Value of a Certified Aerial Equipment Service TechnicianUpcoming changes to the American National Standards Institute (ANSI) and Canadian Standards Association (CSA) will require that “qualified” persons inspect and maintain mobile elevating work platforms (MEWPs), in accordance with the manufacturer’s recommendations. Qualified individuals must possess a recognized degree, certificate, professional standing or extensive knowledge of aerial equipment.

Having your service technician properly trained and qualified will prepare you for the upcoming changes and keep you in compliance.

Get trained and qualified through Genie® Tech Pro™ Service Training program

To help you get your service technicians properly trained and qualified to work on your aerial equipment fleet, Genie provides a variety of education, support and solution options to fit your business needs. For instance, the Genie® Tech Pro™ Service Training program teaches basic aerial lift equipment technologies, including electrical systems, hydraulics, machine inspections and control systems for new service technicians. This program is offered both online and in-person. The online training portion is available 24/7/365 and compatible with many web browsers, so service technicians can train at their own pace, or at a location of choice.

The Genie Tech Pro Service Training program also offers courses specifically for working on boom lifts, scissors lifts and telehandlers for intermediate and advanced experience levels. Participants who successfully complete the Genie Tech Pro training program will have the ability to calibrate, adjust and troubleshoot with the aid of tools such as schematics, service manuals, laptop or table and connection software.

You can visit, or contact your local Genie Service representative +1 (800) 536-1800 or local Terex Equipment Service Centers.

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