Service Minute: Serviceability, Parts Commonality and Uptime
“Uptime” is a frequently used industry buzzword that simply refers to the time equipment is on the job and in use. When a machine can’t be used because it needs repair or maintenance, it affects your customer’s productivity and profitability — so the objective is always to maximize uptime.
Genie® equipment helps maximize uptime in two key ways: Commonality and Serviceability.
Commonality in Parts and Procedures
Replacement components costs are individually small, but their impact on rental uptime is unquestionable. Common parts and components are used across the Genie product range. This is a great benefit because:
A technician can move from model to model and be familiar with the service procedures and components, so it takes less time to get up to speed.
Shop managers can stock commonly used maintenance parts on their shelves and use them as needed, no matter what model requires service.
Beginning in 2015, Genie published Maintenance Manuals that provide common documentation and procedures for booms, scissor lifts and telehandlers. This eliminates the need for using the individual Service Manuals for each model of these product families.
Of course, ensuring all scheduled maintenance is completed not only keeps rental fleets in compliance with governing body standards, but it also helps to increase your fleet’s uptime.
Genie products are also engineered for easy access to service components to save time on repairs. For instance, pull-out engine compartments and slide-out battery trays allow easy access to all sides of the service component. And, onboard diagnostics help service technicians troubleshoot on the fly and make adjustments in the field to increase uptime.
In fact, many parts and service procedures are common across the entire Genie product line for cost-effective parts stocking and maintenance efficiencies to positively influence uptime, which in turn maximizes utilization and increases profitability.