5 Tips for Using the Genie Smart Parts Serial Number Lookup System
by Genie On Jan 25, 2018, 03:00 AM
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Genie® aerial lifts are some of the most frequently rented and used equipment on jobsites. No one buys equipment thinking about failures in the field, but the reality of owning any kind of machinery is that downtime is inevitable — whether for planned maintenance procedures or unplanned repairs.
When downtime does occur on Genie equipment, it is important that you get the right part, at the right time, to minimize the machine’s time away from the jobsite. To do this, you need to know where you can go to find what you need when you need it. Parts ordering should be quick, simple and hassle-free, and that’s what we had in mind when we developed the Genie Smart Parts Serial Number Lookup System on GoGenieLift.com. From this site, you can access the parts information you need with just a few clicks of the mouse.
To make sure you have a good experience ordering parts from the site, these five tips will help you navigate through and successfully order from the Genie Smart Parts Serial Number Lookup System on GoGenieLift.com:
Tip #1: Have the Model Name and Serial Number Handy
Know the details specific to your machine – the model identification and the complete serial number of the unit – before you access the Genie Smart Parts Serial Number Lookup System. This information can be found in the machine’s service manual.
Tip #2: Go Online First
You don’t need the machine’s part manual to figure out the parts you need. Go to directly to GoGenieLift.com, click on the “Smart Parts Serial Number Lookup System” tab and simply enter the model name and serial number information — the system will provide you with a detailed parts list and diagram specific to your product.
The Genie Smart Parts Serial Number Lookup System can be accessed online from any desktop computer, as well as on Android- and iPhone-enabled tablets.
Tip #3: Click for Details
When the list of parts for the unit comes up, it is important to understand that we have organized the information in our site relative to the right and left side of your machine.
It’s okay if you don’t know exactly what part you are looking for, just know the type of components you are interested in looking up – for example: electrical, hydraulics or engine – and the system will provide details on all the components in your machine, enabling you to click through to the individual parts for each component. When you click on the specific part you are interested in, a picture of that part, as well as a detailed description and additional notes, are included in the listing so you can compare it to what is on your machine and order the correct part for the component.
Tip #4: Get the Specifics
Beyond the basic information, we have also included additional details about your machine in the system that can help you make your parts purchase decision. For instance, there is a unit configurator in the Genie Smart Parts Serial Number Lookup System. Armed with the model name and serial number, you can find information on the exact features, components and parts — such as the engine make and model, 2-wheel or 4-wheel drive, options and accessories — that were installed on your machine when it was manufactured and shipped from the factory.
The system also includes pricing and availability information for every part listed. It will show you when the part can be shipped, from which warehouse it will be shipped from and how much it will cost you to purchase it.
Tip #5: Call for Help
If you have questions when using the Genie Smart Parts Serial Number Lookup System, we offer parts identification support by phone at 877-367-5606, as well as product support for service assistance at 800-536-1800. We have a team of more than 20 service techs and customer service representatives for troubleshooting a machine, identifying parts needed and parts ordering. Give us a call, and we’ll help you out!