Genie Assist chat agent, our AI-powered chatbot, leverages information directly from Genie service and operating manuals, as well as the service bill of materials (SBOM), to provide reliable answers to your technical questions.

This short video guides you through the process of registering for the myGenieLift.com portal and locating and using the Genie Assist chat agent.

How to Set Up and Use Machine QR Codes

Learn how Genie Machine QR Codes and Serial Hub work together to instantly connect you to machine-specific information, no manual serial number entry required.

In this video, you will learn how to:

• Scan a Genie Machine QR Code using your phone or tablet.
• Pair a machine with Serial Hub for first-time setup.
• Access manuals, service info, and documentation instantly.
• Add QR codes to existing machines in your fleet.
• Replace damaged or worn QR codes.

myGenieLift for Technicians    

Designed for technicians working in the field, this video shows how to:

• Navigate Serial Hub for machine-specific information.
• Find manuals, guides, maintenance requirements, and service bulletins. 
• View safety alerts and product documentation.
• Use Genie Assist, our 24/7 AI-powered chat agent, for specs, calibrations, part IDs, and how-to guidance.
• Access myGenieLift on mobile devices, including scanning machine QR codes.

myGenieLift for Fleet Managers    

Designed for fleet managers and operations leaders, this video shows how to:

• Navigate the myGenieLift home page for high-level fleet overview.
• Use Serial Hub to review machine information, documentation, and certificates.
• Track orders, invoices, and shipments.
• Use My Fleet to monitor machines, view alerts, and take action across your fleet.
• Manage parts purchasing, multiple accounts, and permissions.
• Our upcoming feature: Renew and/or subscribe to Lift Connect via Serial Hub.