Technical Services & Support
Service Responsiveness
Our service support is organized to adapt to country-specific needs, geographic locations and local distribution cultures. To raise our level of service responsiveness, in 2015 we introduced local Genie Authorised Service Providers to support our team
of Genie technical experts. Today, we have doubled their numbers to cover 27 EMEAR countries, and we continue to receive candidates eager to join the Genie ASP network. This means that the skilled technical advice and support that you need is
Looking for support as a Genie equipment owner? Contact your local Genie representative by selecting your region below:
A Service Benchmark in the UK - 24/7, 365 days a year
With the acquisition of Platform Service and Repair Ltd (PSR) in November 2016 and integration into Genie UK Ltd we added an additional 25 highly skilled service technicians to the team and raised our level of responsiveness within the UK and can offer
expert support 24-hours a day, 7 days a week, 365 days a year! Moving forward on country-specific service solutions, we are in the process of selecting Authorised Service Providers to support our Genie service team in other EMEARI regions.
Genie Service Solutions: Service Contracts
Annual Health Check
Following
Preventative Maintenance
For those machines with an agreement in
Reactive Maintenance
We are here and at your service to offer breakdown and field support for your machines as and when required. Our field service technicians are comprehensively trained to ensure that we have the right
people, process
Tech Tips
Our dedicated team is on hand to answer your technical and service questions for all Genie products. As part of our commitment to excellence, we’ve created a location on our website where answers for commonly asked questions can be accessed quickly and easily. Get the answers you need, when you need them.