TechService_Icon Technical Services & Support

Service Responsiveness

Our service support is organized to adapt to country-specific needs, geographic locations and local distribution cultures. To raise our level of service responsiveness, in 2015 we introduced local Genie Authorised Service Providers to support our team of Genie technical experts. Today, we have doubled their numbers to cover 27 EMEAR countries, and we continue to receive candidates eager to join the Genie ASP network. This means that the skilled technical advice and support that you need is closer to your workplace, faster than ever - and continuously improving.

Looking for support as a Genie equipment owner? Contact your local Genie distributor for parts, service and training support:

Click Here to Find Your Genie Local Service Support

A Service Benchmark in the UK - 24/7, 365 days a year

With the acquisition of PSR, and the addition of 33 highly skilled service engineers, we have raised our level of responsiveness in the past year in the UK to offer expert support 24-hours a day, 7 days a week, 365 days a year! Moving forward on country-specific service solutions, we are in the process of selecting Authorised Service Providers to support our Genie service team in other EMEAR regions.

Click Here to contact PSR

Genie Service Solutions: Service Contracts

Annual Health Check
Following review of fleet the agreement is implemented. To ensure minimal impact on your business the key stakeholders will undertake the necessary Health, Safety and operational preparation.

Preventative Maintenance
For those machines with an agreement in place minor repairs can be covered within the agreement, this enables us to efficiently keep the machines available for rental and reduces the complexity in the supply chain and administration.

Reactive Maintenance 
We are here and at your service to offer breakdown and field support for your machines as and when required. Our field service technicians are comprehensively trained to ensure that we have the right people, process and tools in the right  place at the right time.

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Tech Tips

Our dedicated team is on hand to answer your technical and service questions for all Genie products. As part of our commitment to excellence, we’ve created a location on our website where answers for commonly asked questions can be accessed quickly and easily. Get the answers you need, when you need them.