Genie 360 Support has harnessed our strong
online presence to provide exceptional
customer support.

Sign up to our online parts portal and experience
the flexibility and convenience of 24/7 online
parts ordering.


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Genie Genuine Parts

Right Part, Right Place, Right Time



Genie 360 Support

Genie 360 Support makes us a national leader in customer support. We have the capabilities, the people and the systems in place to deliver the highest level of customer support right across Australia.

We understand a high rate of parts fill means less down time for your machines. That’s why we have taken simple steps to make a valuable difference — with two effective solutions to provide round-the-clock access to Genie Genuine Parts wherever you are located.

Our National Parts Centre – a single point of contact for all your needs

We have consolidated multiple parts departments into a single Customer Support Centre to give you access to our fully-trained team of parts experts available for 12 hours a day from Monday to Friday.

You’ll enjoy a single point of contact to streamline management of your needs, with the additional benefits of:

  • Accelerated response and repair times for less downtime and enhanced productivity 
  • Reduced freight costs — with delivery available to any location across Australia
  • The reassurance of Genie Genuine Parts 
  • The same local support you have come to trust.

Parts Manuals

Not sure what you need?

Use our manuals to help interpret and identify the correct part.

Smart Parts Lookup System

Parts Manuals

Quick Reference


24/7 access to Genie parts

With 24/7 access to Genie Genuine Parts, the improved Genie Parts Portal now offers a range of benefits, including:
  • Genie Parts Portal is now fully integrated with your parts account
  • Review online order history, including status of current orders, search and print previous orders for accurate record keeping
  • Access order tracking numbers that have been invoiced via your Genie Parts Portal account
  • Shopping cart functionally, which means you can save incomplete orders and return later to finalize

Fast and Convenient

The Genie Parts Portal includes several time saving features that help you complete your parts order quickly and efficiently online:
  • Order is processed automatically with a sales order number issued
  • Check real time parts pricing and availability
  • 2500 lines now providing weight, dimensions and images making it easier to find the right part
  • Visibility of stock levels in the new centralized parts distribution centres in Brisbane and Perth
  • Now you can see and order locally sourced parts. i.e. AUSXXXX part numbers.

Already registered? You will have received confirmation of your username and password via email.

If you are not registered for the Genie Parts Portal contact us on
1800 788 633 and ask for Hayley.