National Customer Support Manager
Malcolm joined Genie as the Quality Training and Technical Support Manager, Asia Pacific, in February 2015. He was appointed to his current role of National Customer Support Manager in June 2017.
A heavy and commercial vehicle mechanic by trade, Malcolm is responsible for all the service, pre-delivery, workshop and heavy maintenance teams at Genie. He has extensive management expertise generated from previous roles with several companies, which will be invaluable as Genie continues to roll out our ‘Customer Experience’ and ‘Genie 360 Support’ strategies.
Malcolm linked with Genie after an extensive career with blue-chip brands such as media leader Southern Cross Austereo and fleet hire specialist, Sargent, where he gained a Certificate 4 Trainer Assessor qualification and extensive management experience as a member of their Leadership team.
The opportunity to combine his extensive communication skills with his managerial experience from Sargent and his interest in machinery, technology and training attracted Malcolm to Genie. “It’s the chance to deal with different people and different equipment every day that makes this the perfect job for me,” said Malcolm. “One minute, I could be talking to a customer on the West Coast of Australia and the next a factory in China or the US. There’s something new every day, which makes this a special role for me.”
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